Kevin Ghim has spent his career building through major platform shifts, and learned the same lesson each time: powerful technology only succeeds when people can trust it.
At Mozilla Firefox, he led the launch of Suggested Tiles, a user-centered, privacy-enhancing recommendation system deployed across a product reaching 250 million daily users. At MetaMask, he worked across product, operations, trust, safety, and user experience as the wallet scaled past 30 million monthly active users. Earlier still, he built and exited his first company, which later became part of a public listing.
Those experiences shaped a central belief: the hardest part of a platform shift is rarely the technology itself. It's creating the trust, control, usability, and coordination that let people and organizations adopt it safely.
Building that infrastructure has demanded persistence. He is creating a new category with limited resources, long enterprise sales cycles, and customers who need proof before they'll trust agents with real operational work. The team stayed focused anyway: paid pilots secured, an active developer community built, product shipping through uncertainty and a tight runway.
What keeps him going isn't the AI hype cycle. It's the conviction that this transition will reshape how organizations work, and that someone needs to build the trusted coordination layer underneath it. He is dedicating the next decade of his life to that.
That belief led him to start Summoner. AI agents are becoming a new workforce, but today's software is still designed around individual users and isolated applications. The harder problem is enabling agents, people, and business systems to coordinate across companies with identity, permissions, approvals, workflow state, and accountability intact.